Information on online dispute resolution pursuant to Art. 14, c. 1 Regulation (EU) No. 524/2013 on online dispute resolution for consumers (Regulation on consumer ODR):

The European Commission has provided an interactive website (OS platform) for the out-of-court settlement of disputes arising from online sales or service contracts. The European Commission’s operating system platform can be found at the following link: ec.europa.eu/consumers/odr